Privacy Policy

Effective Date: 11 February 2025 (version 2.0)

1. Who We Are

Fast Charger Ltd («Fast Charger», «we», «us», «our») operates a portable power bank rental network across the United Kingdom via:

www.fastcharger.uk (the «Website»)
The Fast Charger mobile application (the «App»)
Charging Stations and portable power banks

For UK users, Fast Charger Ltd (Company Number 16176030), registered in England & Wales, acts as the Data Controller for personal data processed under this Privacy Policy.

Power Link Electronic Equipment Rental LLC (UAE) owns certain intellectual property relating to the platform. Fast Charger Ltd is responsible for UK data protection compliance.

You may contact us at: support@fastcharger.app

2. Scope of This Policy

This Privacy Policy explains:

What personal data we collect
How and why we use it
The lawful bases for processing
When we share it
How long we retain it
Your rights

This Policy should be read together with our Cookie Policy and Terms of Use.

3. Categories of Personal Data We Collect

3.1 Identity and Contact Data

Name
Email address
Phone number

3.2 Financial and Transaction Data

Payment details (processed securely by third-party providers)
Rental history
Subscription information
Charges and refunds

3.3 Usage and Behavioural Data

Charging station location
Duration and frequency of rentals
App interaction patterns
Website browsing behaviour
Campaign engagement

3.4 Device and Technical Data

IP address
Device identifiers
Browser type
Operating system
App version
Push notification tokens

3.5 Customer Support Data

Communications with support
Call recordings (retained for 30 days)

4. Lawful Bases for Processing

We process personal data under the following lawful bases:

Contractual Necessity

To provide rental services
To process payments
To manage subscriptions
To provide customer support

Legal Obligation

Tax and accounting compliance
Regulatory obligations

Legitimate Interests

Fraud prevention
IT security
Service improvement
Abuse detection

We ensure our legitimate interests do not override your rights and freedoms.

Consent

We rely on your consent for:

Marketing communications
Partner promotions
Analytics tracking (non-essential cookies)
Personalised advertising
Location-based offers

You may withdraw consent at any time.

5. Marketing & Promotional Communications

Where you provide explicit consent, we may send:

Promotional offers
Subscription upgrade information
Service updates of a marketing nature
Partner venue or brand promotions

Communications may be delivered by email, SMS, push notification or in-app message.

You may withdraw marketing consent at any time via your account settings or by using the unsubscribe link in marketing communications.

We do not sell personal data.

6. Personalised Advertising & Profiling

If you consent to personalised advertising, we may use:

Rental frequency
Venue usage patterns
Time-of-day activity
Website behaviour
Campaign engagement history

To tailor promotional communications and improve advertising relevance.

This constitutes profiling under UK data protection law.

Profiling enables us to:

Deliver relevant offers
Improve campaign effectiveness
Reduce irrelevant communications

Profiling does not produce legal or similarly significant effects.

You may withdraw consent to personalised advertising at any time. If withdrawn, you will receive non-personalised communications only.

7. Website Analytics & Advertising Tracking

Where you consent, we use analytics and advertising technologies including:

Google Analytics (GA4)
Advertising platforms (such as Google Ads)
Campaign measurement tools

These technologies may collect device and interaction data to measure website performance and advertising effectiveness.

Non-essential tracking technologies are activated only after consent via our cookie banner.

Details are set out in our Cookie Policy.

8. Partner Promotions

We may deliver promotions for selected partner venues or brands.

Unless explicitly stated and separately consented to, we do not share identifiable personal data with partners for their independent marketing purposes.

Partner promotions are delivered by Fast Charger.

If we ever intend to share personal data for direct marketing by a third party, we will obtain separate explicit consent.

9. Data Sharing

We may share personal data with:

Payment processors
Cloud hosting providers
Analytics providers
Marketing communication platforms
Fraud prevention providers
Legal or regulatory authorities

All processors are contractually required to implement appropriate data protection safeguards.

10. International Data Transfers

Some service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses
Adequacy regulations
Contractual data protection obligations

11. Data Retention

We retain personal data only as long as necessary:

Account data: While active
Transaction data: Up to 6 years
Marketing consent logs: While relied upon
Profiling data: While personalised advertising is active
Call recordings: 30 days

We may retain data longer where legally required.

12. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure
Restrict processing
Object to processing
Withdraw consent
Data portability

You may exercise your rights by contacting support@fastcharger.app.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

13. Security Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration or disclosure.

These measures include:

Encrypted transmission of data (HTTPS/TLS)
Secure payment processing through PCI-compliant providers
Role-based internal access controls
Secure cloud hosting infrastructure
System monitoring and logging
Periodic review of access permissions and retention practices

All third-party processors are required to implement appropriate security safeguards.

While we take reasonable steps to protect personal data, no system can guarantee absolute security.

14. Children

Our services are not intended for individuals under 16. We do not knowingly collect personal data from individuals under 16 without appropriate consent.

If we become aware that such data has been collected without lawful basis, it will be deleted.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

Where changes are significant, we will notify users via the Website or App.

The latest version will always be available at www.fastcharger.uk.